I'm Steve Morrow, the owner and manager of this auction site. I'm also a former Director of the WSOPand
first Poker Room Manager for PokerStars.com (the one who took them from a start-up to #2 in the industry). In 2002 I became the
first and only person to direct the largest land-based tournament
(WSOP)and the largest online tournament (PokerStars' WCOOP).
In 20 years of service to the poker industry I have maintained an unblemished reputation for honesty and integrity. I assure you that I will carefully oversee the operation of this website and correct any issues with any buyer or seller in a fair and timely manner. You can learn more about my background at ParadigmPoker.com.
MY RETURN POLICY (for items that I personally list):
You can return your purchase for refund only, no exchanges are allowed. Your returned items must be received by us (or our dropshipper) within 14 days after the date you received them to be eligible for a refund.
Exceptions to the return policy:
No customized poker chips can be returned.
All returned items are subject to a 15% restocking fee. The shipping will not be refunded.
If wrapped poker chips are opened, they can be returned, but a 25% restocking fee will be charged.
NO opened DVDs or open KEM cards can be returned. There are no exceptions. If you do return them, and they are opened, you will not be refunded, and the items will not be returned without additional postage paid. We can not resell opened DVDs, or KEM cards.
ALL items MUST be inspected prior to accepting a package. The shipper (UPS, Fedex) must be notified of any damage.
Your full purchase price (minus restocking fee) will be refunded to you upon the return of the product. The product must be in new condition and in the original packaging to receive a refund. There are a few exceptions as seen above (less Shipping and Handling).
PLEASE ALLOW 2 WEEKS for credits to be issued.
When returning the product, please use a traceable package delivery. (i.e. UPS GROUND or USPS PRIORITY with delivery confirmation).